Service Manager (Service & Repair)

EXPERIENCED SERVICE MANAGER $75,000 - $95,000 Your expertise is needed to oversee the mechanical repair and service department for a successful and growing organization. This key role is responsible for maintaining and enhancing service-department processes to ensure customer satisfaction, as well as develop and effectively manage service department technicians (mechanics). This position is a highly visible position within the dealership and is the main point of contact for service calls. If you possess the experience and qualifications for this position, we want to talk with you. Your privacy will be kept in the strictest of confidence.

Job Description

PRIMARY FUNCTIONS OF THE SERVICE MANAGER

  • Open, input, and process RO's
  • Accurate and time documentation of: service work performed, related sales and warranty documents
  • Schedule and delegate work orders to service technicians (mechanics) based upon skill level and work priority; oversee the jobs performed to ensure completion and quality of work
  • Promote and foster a positive and collaborative work environment and set expectations. Train and develop service staff on new processes and product changes
  • Manage employee development and training, job performance documentation and personnel actions such as new hires, promotions, and disciplinary measures
  • Promote and maintain positive customer relationships
  • Expand customer base
  • Resolve customer grievances and claims

QUALIFICATIONS

  • 3+ years in Service Department Management operations (automotive, industrial, equipment)
  • Demonstrated leadership abilities
  • Solid mechanical aptitude
  • Knowledge of machines and tools used within a service department
  • Demonstrated ability to use standard office technology including: telephone, email, desktop applications such as Microsoft Office and internet functions
  • Ability to lift up to 40 lbs.
  • Valid CDL and clean, insurable driving record
  • Favorable and verifiable professional references

STATUS:  Salaried, Exempt

COMPENSATION:  $75,000 - $95,000 and competitive benefits

About Anderson & Associates Recruitment and Staffing

We are proud to be an equal opportunity employer.

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Job Summary

  • Job ID

    924299

  • Category

    Management, Automotive, Industrial

  • Location

    Butte County Area, CA

  • Order Type

    Direct-Hire

  • Shift

    Day

  • Contact Phone

    (530) 891-1955

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