Customer Service Representative

We are looking for a Customer Support Representative to be part of a small team responsible for managing relationships and providing service to existing and prospective clients. The ideal candidate will provide an exceptional, committed, full life cycle customer experience to our users through phone, email and chat support deliver informal and helpful product training to users as needed. This person must learn to anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience. Once hired, all Purpose Workforce Solutions employees are required to complete weekly employee Persistence Trainings that occur virtually on Saturdays for 12 months.

Job Description

Responsibilities: 

· Strive for first-contact resolution with each interaction

· Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations

· Proactively look for ways to identify trends and improve our processes

· Collaborate with other team members to ensure consistent and seamless services to customers while also exercising time management and task prioritization

· Accurately, update and maintain customer information in during and after each correspondence

· Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager

Requirements:

· 2+ years experience in a customer-facing position

· Demonstrate patience and attentiveness in all communication and interactions

· Motivation to meet and exceed expectations in a metrics-driven environment.

· Exceptional verbal and written communication skills

· Detail-oriented with strong organizational skills

· Ability to think critically and creatively in order to proactively and independently solve problems

· Experience with computer operating systems and ability to troubleshoot on demand

· Maintain a positive and professional attitude and outlook with customers and coworkers

· Adhere to attendance and scheduling policies

 

About Purpose Workforce Solutions

We are proud to be an equal opportunity employer.

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Job Summary

  • Job ID

    1232025

  • Category

    Customer Service

  • Location

    Chicago, IL

  • Order Type

    TEMP

  • Shift

    1st

  • Contact Phone

    (312) 549-8360 x109

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