We are seeking a Customer Service Representative for our office in Canton, OH. Excellent location, benefits, and great company culture. Apply today!

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about providing exceptional client services and will possess strong communication skills. This role is essential in ensuring customer satisfaction and maintaining the company's reputation for outstanding service. The Customer Service Representative will handle inquiries, resolve issues, and provide support to clients in a friendly and efficient manner.

Responsibilities

• Engage with customers through various channels, including phone, email, and in-person interactions.
• Provide accurate information regarding products and services to assist customers effectively.
• Maintain organized records of customer interactions and transactions using computerized systems.
• Address customer complaints with empathy and professionalism, working towards effective resolutions.
• Collaborate with sales teams to identify opportunities for upselling or cross-selling products.
• Assist in the training of new staff members on customer service protocols and procedures.
• Contribute to a positive team environment by sharing insights and supporting colleagues.

Experience

• Previous experience in customer service or client-facing roles is preferred.
• Sales Experience is a PLUS!
• Heavy phone usage
• Proficiency in cash handling and basic office tasks is essential.
• Strong computer skills, including familiarity with customer relationship management (CRM) software.
• Excellent verbal and written communication skills are required; bilingual or multilingual abilities are a plus.
• Ability to type efficiently while engaging with customers is beneficial.
• A proactive attitude towards problem-solving and the ability to work well under pressure.

Join our team as a Customer Service Representative and contribute to creating memorable experiences for our clients while developing your skills in a supportive environment.

 

There is a difference. Experience Great Work!
Proud to be working in NE Ohio since 1992. We make finding a new job EASY. Most opportunities are temp-to-hire (full time hours) but call us for Temporary, Part Time, Contract and Direct Hire as well. We have local offices in Akron, Canton, Brooklyn, Euclid, Streetsboro, New Philadelphia and Wadsworth. We service Summit, Medina, Portage, Cuyahoga, Stark, Wayne and Tuscarawas counties. We do not charge a fee, we do not charge for pre-employment tests and we offer holiday pay, and medical coverage for our long term field employees.

Great Work Employment celebrates “There is a Difference” by being an Equal Opportunity Employer and embracing diversity. Our employment decisions are made on the basis of qualifications, merit, and business need. We are an EOE/Veteran/LGBT/Disabled employer.