If you have call center / customer service experience and are looking for an exceptional opportunity in the Harrisburg area. This is the perfect fit!
Job Description:
The Call Center Representative is responsible for providing excellent customer service to all customer calling into the company. You will be responsible for providing information in response to inquiries about programs and services in a call center environment along with accurate data entry.
Most calls will be incoming call with limited outbound calls initiated by you!
Call Center Representative Responsibilities:
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
- Follow standard operating procedures to ensure consistency and accuracy
- Address customers inquiries and resolve problems to ensure that appropriate changes are made
- Refer unresolved customer grievances to designated departments for further investigation
- Communicate with supervisor regarding any potential needs or concerns
- Perform data entry accurately
- Perform other duties as assigned by management
Call Center Representative Requirements:
- High school diploma or GED required
- Excellent organizational, written and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to work as a team member, as well as independently
- Ability to maintain confidentiality and security of all information
- Ability to comply with current and updated policies and procedures
- Ability to interact courteously and effectively with a diverse population
- Proficient in the use of Microsoft Office products