Customer Service Representative (B2B) – $20-$22/Hour
Now Hiring! We are seeking a professional, customer-focused Customer Service Representative to join a growing manufacturing team. This is an excellent opportunity for someone with strong B2B customer service experience who enjoys building relationships, solving problems, and working in a fast-paced environment.
Assignment Details:
This position is expected to begin as a 4-month assignment. Candidates who demonstrate strong attendance, reliability, performance, and professionalism may be considered for long-term opportunities at this facility if available. Upon successful completion of the assignment, you will also receive priority consideration for additional long-term opportunities with our team throughout the area.
As the primary point of contact for customers, you will play a key role in ensuring exceptional service by managing orders, providing product and delivery information, coordinating with internal departments, and supporting both existing and new customer relationships.
Pay: $20.00-$22.00 per hour (based on experience)
Key Responsibilities
Serve as the first point of contact for customers via phone and email.Process and review customer orders for accuracy, including pricing and part numbers.Provide updates regarding orders, shipments, delivery schedules, inventory, and lead times.Respond promptly to customer inquiries and resolve issues professionally.Prepare quotes and follow up on pricing opportunities.Coordinate with Shipping, Receiving, Production, Engineering, Sales, and other departments to ensure customer satisfaction.Process returns, credits, and RMA requests.Expedite customer requests and communicate order changes internally.Provide product information and basic technical support.Support account managers with customer requests, samples, proposals, portals, and order management.Process customer complaints and work toward timely resolution.Assist with EDI orders, ASN processing, and customer-specific requirements.Participate in meetings and occasional customer visits or trade shows as needed.Maintain excellent documentation and communication throughout the order process.Qualifications
Minimum of 2 years of B2B Customer Service experience required.Excellent verbal and written communication skills.Strong organizational and time management abilities.Ability to multitask while working across multiple software programs.Experience collaborating with cross-functional teams including Sales, Shipping, Production, and Engineering.Strong problem-solving skills with a customer-first mindset.Proficient with Microsoft Outlook and Microsoft Teams.Experience with Salesforce is a plus, but not required.Manufacturing or industrial customer service experience is preferred.What We're Looking For
The ideal candidate is someone who:
- Enjoys helping customers and building lasting relationships.
- Can put themselves in the customer's shoes while balancing company procedures.
- Thrives in a fast-paced environment with changing priorities.
- Is dependable, detail-oriented, and proactive.
- Works well independently and as part of a team.